Security
RenewPe protects policyholders' details with layers: an app-lock PIN required by default and authenticator-app sign-in as an option, separate data for every agency, payment records that cannot be edited, and an owner-visible security log.
Sign-in
The steps below match the defaults for a new agency.
Layers
Standard time-based six-digit codes (RFC 6238) that work with common authenticator apps. Each code works once, ten one-time recovery codes are kept hashed, and the authenticator secret is encrypted before it is stored. It is optional, and the owner can require it.
A four-digit PIN that locks the app each time it opens and after a minute away. Obvious PINs such as 1111 or 1234 are refused, the PIN is checked on our server rather than on the phone, and five wrong tries end the session.
Ten wrong passwords or codes lock that one account for fifteen minutes, whichever device they came from. Sign-in, password-reset, one-time-code, MFA and PIN requests are also rate-limited.
Every client, fee and payment query is scoped to the signed-in agency on the server, and we test that another agency cannot reach your records. A number or id sent from the browser is never trusted.
Payment records are never edited. A wrong one is cancelled and entered again, so the history stays intact, and each entry records who made it.
Passwords are kept only as a salted one-way hash. The session cookie is HttpOnly and Secure, and changing your authenticator or PIN signs you out everywhere else.
Everything between your phone and RenewPe travels over HTTPS. Responses carry no-cache headers so an intermediary cannot show yesterday's balance.
Hiding a screen is never the only control. One security gate in front of every request refuses access until the required sign-in steps are done, so a half-finished sign-in cannot reach policyholders' data.
The owner can read a log of sign-ins, authenticator and PIN set-ups, failed attempts, lockouts, resets and policy changes, and can reset a colleague's authenticator or PIN.
Defaults
| Authenticator-app sign-in (MFA) | Optional: each person can turn on it, and the owner can make it required |
|---|---|
| App-lock PIN | Required by default for every staff login |
| App locks again after | 60 seconds away from the app, and every time it is opened fresh |
| Account lockout | 10 wrong passwords or codes lock that account for 15 minutes, from any device |
| Who can change these | The agency owner, from the Sign-in security screen |
If you think you have found a weakness, email support@classpe.in with what you found and how to reproduce it. Please give us time to fix it before you share it. Our contact details are also published in security.txt.
Yes. Sign-in can require a six-digit code from an authenticator app after the password, with one-time recovery codes in case a phone is lost. For a new agency it is optional, and the owner can make it required.
A four-digit PIN that locks the app each time it is opened and after a minute away. It stops a lost or borrowed phone from opening policyholders' details. The PIN is checked on the server, and five wrong tries end the session so the person must sign in again with their password.
Sign in on another device with your password and one of your recovery codes, then set up the authenticator again. If you have no recovery code, the owner can reset a colleague, and the platform team can reset an owner.
No. Every record belongs to one agency, every request is checked against the signed-in agency on the server, and we test that access across agencies is refused.
No. Payment records are never changed. A mistake is cancelled and entered again, so there is always a trail of what happened and who did it.
No. Your password is stored only as a salted one-way hash, so it cannot be turned back into the password.
Email the address on this page or see our security.txt file. Please include what you found and how to reproduce it, and give us time to fix it before you share it publicly.
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